1. Introduction
Extra Mileage Logistics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this Privacy Policy carefully. By using our website or services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Make a purchase or request a quote
- Contact us through our website
- Subscribe to our newsletter
- Participate in surveys or promotions
This information may include: name, email address, phone number, mailing address, payment information, and any other information you choose to provide.
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages you visit and time spent on pages
- Referring website addresses
- Date and time of your visit
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To process and fulfill your orders
- To communicate with you about your orders, inquiries, and our services
- To send you marketing communications (with your consent)
- To improve our website and services
- To prevent fraud and ensure security
- To comply with legal obligations
- To analyze usage patterns and trends
4. Data Storage and Retention
We store your personal information on secure servers located in Japan. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device.
We use cookies for the following purposes:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
6. Third-Party Services
We may share your information with third-party service providers who perform services on our behalf, such as:
- Payment processors
- Shipping companies
- Email service providers
- Analytics providers
- Customer support services
These third parties are contractually obligated to protect your information and use it only for the purposes for which it was shared.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal information
- Restriction: Request restriction of processing
- Withdraw Consent: Withdraw consent for data processing
To exercise these rights, please contact us using the information provided in the Contact Information section below.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure server infrastructure
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.
By using our services, you consent to the transfer of your information to these countries. We will take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Extra Mileage Logistics
Email: privacy@Extramileage.com
Phone: +81-3-1234-5678
Address: Tokyo, Japan
For EU residents, you also have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.